Taunton, Trull, Wellington, Bridgwater, Milverton, Bishops Lydeard, fivehead, Norton Fitzwarren, Monkton Heathfield, Creech St Michael, Cotford St Luke, Oake, Corfe, Hatch Beauchamp
I had to write this review to make sure no one else suffers like this. We travelled approx 176 miles, 3 hour journey to get there only to find the car was full of faults. We had travelled the distance thinking that Volvo will only sell good quality second-hand Volvo cars that have not been in an accident etc and the car is in pristine condition for the age of the vehicle. Prior to going there we saw the video of the car, had a chat and even paid a deposit to reserve the car. Within minutes of looking at the car from outside I had noticed slight colour variation on the front wing and other places and close inspection at the sill revealed a very poor accident repair job with metal still showing. This will corrode in no time and the paintwork had lots of chips, not what you expect from Volvo main garage. Needless to say, I did not even take it for a test drive and were out within 15 minutes with the deposit refunded. The sales-rep (Mark Bramwell) is hopeless and could not comment other than they do the standard checks which makes me wonder what do they actually look at!!. Buyers please be aware that this place will try and sell you rubbish cars, they are only interested in your money and not at giving you a decent car. Think twice before going there and take someone who knows about cars. Very unhappy customer. I have included photos of the car in question and its still on sale, feel sorry anyone buying this wreck. I totally disagree with the response provided by Taunton Volvo. We traveled with the view of taking the car away on the day. The only reason why that could not happen is because they cannot check money transferred on Saturday. The car was fully prepared and serviced ready for taking away. Don't be fooled by the response. They did not even offer to reimburse the fuel money and the time I wasted. If they had a decent car in the first place we would not be having this conversation.
Very efficient and reasonably priced service. Good communication regarding work that needed doing. Appreciated dropping off my wife and returning the vehicle upon completion. Will definitely use again and can highly recommend. Finally some good old fashioned customer service which many garages sadly lack.
Alex Roberts and the team at Volvo are excellent. Really enjoyed working with them and looking forward to taking delivery of our 3rd Volvo from Alex next week.
Wasted visit due to the fact that my repair needed bodywork - as explained to them countless times by the Volvo on call guy and myself - and they don't have a body shop. Although it still took them an hour to work this out, some how.
Excellent service from all the staff. Very helpful and a wonderful range of vehicles.
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